Late Cancellations /No-shows Policy
In order to provide our patients with the best possible care, Pro Physio operates on an appointment-based system. No-shows, late-comers and late cancellations impact greatly on our ability to provide a high quality service, by taking away an available spot for others.
Please provide us with at least 24 hours notice if you need to reschedule your appointment. Where possible, we will try to reschedule you to the next earliest convenient appointment, so as to avoid delays in your treatment and recovery.
If less than 24 hours notice is given for a cancellation, a cancellation fee of $50.00 will be charged. Consideration will be given for unavoidable circumstances. This fee is not covered by compensable bodies and must be paid by the patient. This fee also applies for no-shows.
If you are running late, we will still attempt to accommodate you, however, if there is a patient booked immediately after you, your appointment may understandably be cut short.
People who repeatedly miss or reschedule appointments will regretfully be discharged from care as we realise you will not reach your health goals.